Delivery Mechanisms
Although there are a wide range of generic skills relating to this area of development, we believe that it is still crucial to take a bespoke approach with each client and create a delivery solution which is completely appropriate to their needs.
The following is therefore a guide to the kind of areas covered by recent training programmes designed and delivered for other clients. The aim is to provide you with a flavour of the range of activity available.
Management Development
- Effective management styles
- Managing for optimum performance
- Successful communication for managers
- Talent management
- Recruitment, retention and staff motivation
- Leadership behaviours
- Chairing Meetings
Presentation Skills
- Structuring presentations
- Understanding the audience
- Voice techniques
- Body language
- Taking questions
- Effective advocacy
- Appreciative listening
Negotiation Skills
- Preparing for negotiation
- Appreciating the opposing argument
- Creating a win-win situation
- Retaining control
- Dealing with conflict
Conflict Resolution
- Identifying the issues
- Systems thinking techniques
- Relieving the pain
- Understanding patterns, structures and mental models
- Vision creation
Relationship Building / Customer Service
- Effective client handling
- Taking a positive approach
- Confronting fears
- Consultative selling
- Objective setting and achievement
Finance for Non Financial Managers
- Understanding profitability
- Turnover/income/margin
- Basic spreadsheets
- Analysing what makes profit
Effective Communication
- Staff engagement
- Communicating with different personality types
- Rich versus Lean communication tools
- Investigating the communication toolkit
- Verbal and non verbal techniques
- Understanding the pros and cons of e-mail
- Face to face communication
Time and Priority Management
- Learning to prioritise
- Organisation skills
- Understanding the thieves of time
- Tools and techniques
- The 'To Do' list
- Setting personal goals
- Dealing with people
- Learning to 'Say No' effectively
Confidence Building for Women in Management
- Developing your personal brand
- Assertive communication
- Celebrating your management style
- Contributing in meetings
- Chairing meetings
Leading and Managing Change
- Understanding current reality
- Framing and creating choices
- Effective behaviours for leading and managing change
- Creating a change journey map
- The commitment curve
- Learning, evaluation and review
Back to Performance Management
Case Study
Supporting the leadership and management of change in a large UK university